At Crema Beauty, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and exchange policy to ensure a smooth experience.
Returns
Eligibility for Returns:
- Products must be returned within [Insert Number] days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- For hygiene reasons, certain products (e.g., opened skincare or makeup) may not be eligible for return.
How to Initiate a Return:
- Contact our customer service team at [Insert Email Address] within the eligibility period.
- Provide your order number and details of the product you wish to return.
- Our team will provide you with a Return Authorization Number (RAN) and instructions for returning your item.
Exchanges
Eligibility for Exchanges:
- You may exchange items for a different size or shade within [Insert Number] days of receiving your order.
- The exchanged product must be unused, unopened, and in its original packaging.
How to Initiate an Exchange:
- Contact our customer service team at [Insert Email Address].
- Provide your order number and details of the product you wish to exchange.
- Our team will guide you through the exchange process.
Refunds
Processing Refunds:
- Refunds will be processed to the original payment method within [Insert Number] business days of receiving your returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within [Insert Number] days of receiving your order. We will arrange for a replacement or refund at no additional cost.
Return Shipping
- Customers are responsible for the return shipping costs unless the return is due to a damaged or incorrect item.
- We recommend using a trackable shipping service to return your items, as we cannot guarantee that we will receive your returned item.
Final Sale Items
- Certain items may be marked as final sale and are not eligible for returns or exchanges. Please check the product description for details.